Delivery & Returns

Shipping in India

We ship all across India. Each Saphed piece is handcrafted in our workshop in Mumbai, once your order is placed. Please allow us 3–4 days to make your order, after which it will be dispatched. Standard delivery will take between 10–15 business days.

If you’ve written to us with your product sizes for alteration, please allow an additional 5 working days to deliver your order. Our goal is to deliver your products in 10–15 days, and we’ll stay in touch with you through the process.

Ordering for a specific occasion or need a time-bound delivery? Reach out to us with your order number and delivery date so we can prioritise your order and express ship it at an additional charge. Please Whatsapp or call our customer service at +91 93213 79338 prior to ordering to check availability.

For orders delivered within India, all applicable taxes and duties are included in the product price displayed on the website.

International Shipping

We ship across the globe. International order delivery will take between 15–20 business days.

Each Saphed piece is made-to-order, so please allow us 3–4 days to craft your garment before dispatch.

For international deliveries, products are shipped on a Delivery Duty Unpaid (DDU) basis. This means the listed prices exclude import duties, customs fees, and local taxes. The recipient is responsible for these charges, which vary by country and must be paid for the order to be delivered.

Need your order urgently? Please Whatsapp or call our customer service at +91 93213 79338 prior to ordering to check availability and expedited shipping options.

Exchange & Order Cancellation

We do not accept order cancellations for any reason once an order is placed, as each piece is custom made especially for you.

We reserve the right to cancel an order for which payment has already been received. This may occur if stock is insufficient or the quality of goods ordered does not meet our standards. Should we exercise this right, the customer will receive a full refund via the original payment method in 7–10 business days.

If you’re unhappy with your purchase, we will find a solution for you. Saphed products can be exchanged within 30 days for another size or product of the same or higher value.

For an exchange, Saphed products must be returned in good condition, with the labels intact. Please keep in mind that you are responsible for the safe delivery back to Saphed, and we suggest using a trusted courier service with tracking. Products once exchanged will no longer be returnable.

For international exchanges, customers will need to ship the product back to us at their own expense, and will be responsible for any duties, customs, or handling charges associated with the return. Once we receive the returned item in good condition, we will dispatch the new piece to you. As a small brand, we’re unable to absorb these additional costs and hope for your understanding.

Please note, discounted items or custom orders with alterations cannot be returned or exchanged.

At Saphed, we do our best to provide the finest quality of products. Like most natural textiles, our fabrics are not guaranteed against natural wear, abrasion, stretch, shrinkage, fading, or dye-lot variations.

Sale Items

Items ‘On Sale’ or purchased at discounted prices as indicated on the product page are not eligible for return or exchange.

Items purchased before the Sale period and previously issued Credit Notes cannot be exchanged for Sale items.

Feedback

Any complaints or compliments regarding the standard and quality of the products bought by consumers should be directed to customercare@saphed.com.

If you are not satisfied with the quality of our linens after use, please contact us with your case. We would like to hear from you and learn how we can improve.